Virtually all rollators come with a wire basket (the Invacare Rollite Rollator and Drive Clever Lite being notable exceptions). There are two possible mounting locations - under the seat or in front. I have heard from several customers that they prefer the basket under the seat as their valuables were more secure. However, I very much prefer models with a front mounted basket. The main reason for this is that a front mounted basket does not need to be removed when folding the rollator. A basket mounted under the seat must be removed whenever the rollator is folded. This can prove to be a considerable inconvenience.

I also think that in general, front mounted baskets are more convenient in day-to-day use. It can get fairly burdensome having to lift up the seat every time the contents in the basket need to be accessed. Then again, we have that "security" argument on the other side...

Last week we received an inquiry form s guy who has looking at the 3 wheel Winnie Walkers. The reason the 3 wheel rollators caught his interest was because he needed a rollator that folded the most compact. He was a motorcycle rider and had some type of storage place on the side of his bike where he intended to store the rollator. Three wheel rollators do not have a seat, but that didn't bother him. His main concern was that it fold compactly. However, the Winnie Walker's width when folded is 10", the same as the R6 four wheel rollator. We tried looking at our other models, but we could not find anything that folded more compact than 10" according to the specs we had available. In the end, the customer did not place the order. At GoWheelchair.com, we take pride in helping the customer make the right decision, not just "completing the sale".

When open, the width of the Winnie Walker is 29" as opposed to 24" for the R6. So if doorway clearance is an issue, going for 3 wheels will just make matters worse. The Winnie Walker is very lightweight, however, weighing just 9 lbs. It is also highly maneuverable, as there is only a single front wheel. Some consider the 3 wheel form factor to be more "sporty" and less like a mobility aid.

The 835 Transport Chair carry bag from Drive Medical was back ordered for over a month. We are happy to inform you that it is back in stock and available. This universal carry bag allows you to conveniently store and carry your transport chair. It features a shoulder strap for easy portability. It is designed to fit standard transport wheelchairs up to 19" wide. The bag is fabricated from durable nylon and comes with a limited lifetime warranty. Please note that the bag will not fit hybrid or manual wheelchairs with larger rear wheels.

We now also offer two carry pouches for use with standard wheelchairs and transport chairs. They are designed to hang from the two handles on the rear of the wheelchair and can be used for extra storage. The STDS6000-1 is a standard pouch with two large pockets and measures 17.5" x 16.5" x 4.5". The STDS6005-1 is a deluxe pouch and has one large zippered pocket as well as a mesh pocket with Velcro closures. It measures 15" x 15" x 5". Both bags are constructed from durable nylon which is easy to clean and are designed to fit most wheelchairs. They also offer a 90 day warranty. As always, GoWheelchair.com offers its 30 day satisfaction guarantee allowing returns even if there is nothing wrong with the product.

The two most common colors for rollators are blue and red. Both of these colors sell well, but it seems that blue is a little more popular. Red by nature is a color that sticks out more and many people prefer a more neutral color. Also, many men consider the color red to be more feminine.

This past week I had a customer specifically request a red rollator. The reason she gave was quite unique to her situation. She intended on using the rollator outdoors to manage what she termed her "jungle". The customer reasoned that a red rollator would stick out more among the overgrown shrubbery and she would be able to spot it more quickly when ready to move on.

Now that's what I call an active user! She was happy that the rollator came with a basket for storing her clippers. I recommended that she consider a rollator with 8" wheels as the terrain was bound to be quite rough. She decided to stay with a 6" model.

I can only make recommendations. Ultimately, a customer knows their situation best and has to make the final decision. Our job is to assist the customer in making their independent choice. Not more, not less.

People often ask if the rollator or transport chair they are purchasing will be the exact color that they see on their computer screen. Probably not. There are many external factors that make it virtually impossible to display the exact shade or swatch of the product. Let us walk through the stages that an image goes through.

Everyone has experience taking photographs. Often the result is darker or brighter than the object appears in real life. This is true even for professionally taken photographs, but usually to a lesser degree.

Certain colors and various materials appear more accurate than others in photographs. Objects that are extremely metallic, even mirror like, are tricky to get just right. Being that many wheelchairs and walkers have a chrome or other metallic finish, this can be an issue.

Even if the resulting color shade in the image is true to the original, chances are that there will still be inaccuracies in perceived color. The human mind interprets colors based on surrounding colors. A white object appears more white if it is surrounded by black. Also, the size of the object in the image is smaller, which can also cause the mind to interpret the color a little different. As anyone who has tried to visualize a painted or carpeted room by studying a small swatch sample will tell you, it is virtually impossible to imagine it accurately. On our website we sometimes display color swatches in the customize section. It is very difficult to accurately imagine an entire rollator in the color of the swatch.

Last but certainly not least is the computer display. If you go to a computer store with working monitors on display, it is clear that the color in images can vary quite drastically between different models. If a wheelchair appears to be "Sea Blue" on one display, the same wheelchair can seem to be more of a "Sky Blue" color on another. Besides for the inherent variations between different computer displays, every monitor has color adjustments such as saturation and brightness which can drastically alter the color of an image.

In short, any colors or swatches of a mobility aid viewed on a computer display should be taken as an approximation and a guide, not absolute.

We offer free shipping on all orders totaling over $100. There are no exceptions. Yes, even for big ticket items like power wheelchairs and scooters the shipping costs are absorbed by us.

A question we sometimes receive is regarding some products, such as the Drive Medical R6 Rollator, that indicates free shipping even though it costs less than $100. Let me try to clear up any confusion.

The "Free Shipping Over $100" policy is a blanket rule. All items qualify with no exemptions. Additionally, there are some products that we offer free shipping on, even if the order total is less than $100, as in the case of the R6 Rollator and TR37E-BV Transport Wheelchair.

There are no secret tricks over here. An item with free shipping does combine with other items in your cart to reach the $100 free shipping qualification. So if you purchase an $89 Walker with Wheels and Seat that offers free shipping, together with a $50 grab bar that has a $6 shipping charge, the $6 charge will be waived.

GoWheelchair.com does not directly bill Medicare. All our orders are prepay only. We are NOT a Medicare supplier and your purchase may therefore not be eligible for reimbursement.

However, we can provide an invoice if needed for submission to Medicare for possible reimbursement. We recommend that you call Medicare to find out if and how much they will reimburse the amount paid for the product if purchased from us. It is important that this invoice be specifically requested. The packing slip that ships with the product does NOT indicate the amount paid and is unsuitable for proof of purchase price. We can email the invoice as a PDF document, or send a hard copy by mail if preferred. Since all our orders are prepay, we don't send out invoices by default. If an invoice is required feel free to contact us by phone or email.