Our return policy clearly states that there are no returns on commodes or other bath products. However, we still occasionally get a customer trying to return one. They sometimes get pretty upset, especially if it was an expensive model. But there are no exceptions. We simply cannot resell commodes that were returned, for obvious hygienic reasons. The fact that the customer claims that it wasn't used doesn't help. Our customers need to be assured that when they purchase commodes from us that they are receiving a perfectly new and unopened product. As a side note, we do accept returns on grab bars, despite the fact that it is technically a "bath" product. Of course the product must be in brand new condition, unused and in original packaging...as always.